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Our quality commitments
The preparation
Packages are carefully prepared and shipped within 72 hours. Each product is packaged to ensure maximum protection during delivery.
The transport
The parcels are handed over to the various transporters each day in order to be delivered to you as quickly as possible, and in the respect of the conservation conditions.
The customer service
Before, during or after your purchase our customer service is available to answer all your questions via chat, phone or email
Deep knowledge of truffles
In our facilities in the village of Puyméras, in south-eastern France, we work with the natural wonder that is the truffle. Throughout the year, all kinds of truffles in all sorts of forms pass through the hands of our Truffle Masters: fresh truffles, preserved truffles, black truffles, Alba white truffles, summer truffles, autumn truffles, whole truffles, ones that are perfectly round, in pieces, shavings, breakings, and in their natural juice.
Our Truffle Masters, Eric and Ella, work with truffles day in and day out. They sort them, select the best ones, and prepare our customers’ orders.
For us, an order is a special request: it’s about getting just the right size, the right shape, the right maturity; it’s about meeting a specific need.
At our facilities, we receive harvests from our truffle farmers. We examine the truffles and weigh them.
The truffles received are then washed in a machine (“brushed” is the technical term) to remove all the dirt.
Next, they’re passed to the expert hands of our Truffle Masters, who sort them according to different characteristics.
The truffles are then sorted a second time according to requests from our customers, size, shape, etc.
Fresh truffles for every craving
We mostly work with fresh truffles, the most well-known being, of course, the black truffle (Tuber melanosporum).
However, that’s not the only truffle variety we work with. Indeed, all year long, as the seasons change, different truffles come in: Burgundy truffle starting in September, Alba white truffle in October, black truffle in mid-November, and summer truffle starting in May.
Each variety has its own particular flavours and aromas: the black truffle is stronger and more flavourful, while the summer truffle and Burgundy truffle are lighter on the tongue, with a mushroom taste. The Alba white truffle is totally unique, with a pronounced flavour of fresh garlic, shallot, or cheese.
Enjoy black truffles all year round thanks to appertisation
In our facilities, while some of our fresh truffles are shipped directly to our individual and business customers, others, especially black truffles, are sterilised and preserved using a process called “appertisation” (canning).
This process allows us to offer black truffles all year long, not just when they’re in season.
The truffles are sorted, selected, and put in jars. The jars are then placed in an autoclave that sterilises them at a high temperature while maintaining their flavours and aromas. When preserved with this method, the black truffle can be enjoyed throughout the year.
To meet all needs, we use two types of appertisation:
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- “First boil,” a process in which the truffle is only sterilised once, very meticulously, to ensure that it keeps all of its flavour. This is the method preferred by world-class chefs.
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- In the process for more budget-friendly truffles, they’re sterilised twice.
What’s more, to meet the needs of our customers, we offer black truffles, preserved in jars, that come in different forms: whole, in pieces, shavings, breakings, in juice, and more. A format for every craving!
